It’s not ok that access to my photos and my camera mic on my phone is required for the app to operate. You can email them but answers are in broken English and incomplete or you never get an answer. The “ticket” part of the website has been down for years, maybe it never worked. Our brand new Lorex wifi camera cannot be accessed with the same app as our brand new fixed cameras. Cameras you can’t view aren’t worth anything. Our municipality has invested thousands in Lorex equipment. It’s too bad because the cameras are good, nvr works fine. Lorex sells cameras but refuses to back them up. Serious coding issues that would be easy to solve if Lorex hires competent coders. The cameras always took a long time to load and had trouble loading when on cel instead of wifi. Best regards, Lorex Teamīad app, bad customer service, decent hardwareĭecember 2022 update. If this resolves your issue, we would appreciate it if you would update your review. We apologize for the inconvenience this has caused. After updating, please re-enable the notifications in the Push Notifications setting in the app. Please update to the latest version of Lorex Cloud to resolve the notification issue. Hi arr210, thank you for reporting this issue to us. The box I got will only work with the cloud app and I am beyond frustrated since this system is almost useless for us now. The process with this app to review anything after getting an alert (or hearing something going on outside) is the opposite of what any logical person would design into a security app.īefore I purchased my system I watched a video on the Lorex Home app. I can also scroll through by doorbell to see triggering events. If something sets off a motion alert, I can pull it up on the app, and it will go right to what caused the alter. What in the world? I have two Ring doorbells that cost a fraction of this system. Not only am I not getting push notifications consistently, but if I want to see what caused the motion that sent my every so often notification, I need to then go in, pick four cameras (we have 16), then pick the start date, start time, end time, and then check the playback to see if maybe one of those was the lucky winner. I have a home security system because I want to monitor the outside of my home when I am away, or if I hear something go bump in the night.
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